The Senior Secretary Development Program

        The Senior Secretary Development Program

 OBJECTIVES

• Creating opportunities for your personal development and accepting the challenges when they arise
• Managing yourself, your subordinates and your boss more effectively
• Developing the managerial aspects of your role
• Improving your confidence, assertiveness and communication skills
• Managing the stress and pressure in an increasingly challenging environment

WHO SHOULD ATTEND?

Ambitious PA’s and secretaries who are confident in their current position who wish to be more proactive, grow in their position and take on more management responsibility.

COURSE OUTLINE

DAY 1

Defining and Developing the Role

• The Executive PA – your vital partnership with management
• Defining the responsibilities and authority of your role
• Identifying ways of broadening your role and creating opportunities to increase your responsibilities
• Developing the managerial aspects of your role – essential management skills Planning for development – identifying and overcoming barriers to your success
• Finding and working with a mentor

DAY 2

Effective Communication

• Interacting with others and networking for success – getting yourself seen and heard
• Developing and advancing your relationship with your manager/director
• Improving your communication skills – negotiating, influencing, persuading and delegating

DAY 3

Developing Confidence

• Trusting your initiative and judgment
• Saying “no” constructively
• Prioritizing and communicating the demands of different parties

DAY 4

Developing and Improving Key Skills

• Improving your confidence and assertiveness
• Practicing effective time management skills
• Concentrating, thinking, listening and making decisions under pressure
• Presenting your views and ideas effectively in meetings and to management
• Problem solving tools for managing difficult situations and people

DAY 5

Getting Results

• Benefiting from key motivation techniques – motivating yourself, your subordinates and your boss
• Achieving results through others
• Managing stress and pressure that comes with change and challenge
• Measuring your performance based on objectives, standards, responsibilities set and achieved
• Preparing for your appraisal
• Action planning