Mastering the Training Cycle: Training Evaluation & Assessment

Mastering the Training Cycle: Training Evaluation & Assessment

OBJECTIVES

• Know the limitations of three of the existing models of evaluation and master the use of the 10 step method
• Be able to explain the difference between validation and evaluation and the need for the latter
• Be able to demonstrate the cost of not evaluating training activities
• Produce added value tables which will show which training adds value and which does not
• Use the tools of measurement to measure training effectiveness in the class room and in the work place
• Segment training into priority categories for evaluation
• Practice and be able to use evaluation methods including the costs
• Be able to know how to measure skill, knowledge, behavior, competency, style, self belief, attitudes and personality

WHO SHOULD ATTEND?

Budget holders for training, HR Professionals, Training Professionals, training co coordinators and any line professional who what’s to see results from training. In addition any one in the organization who wishes to see how the effectiveness of training can be measured.

COURSE OUTLINE

DAY 1

Understanding the Difference between Evaluation and Validation

• Course introductions and objectives
• Understanding Evaluation and the significant difference over validation and the difference between ROI and added value– group exercise
• Current models explained, Kirkpatrick, CIRO and IES
• Understanding the process of evaluation and its position in the training cycle –case study

DAY 2

Using the 10 step process to evaluate training

• How to use the 10 step process to produce training evaluation
• Methods of measuring training – practical demonstrations to cover skill, knowledge, behavior, competency, style, self belief, attitudes and personality
• How to cost out training, getting to grip with unit costs and deciding what parameters should be used for measurement
• Practical exercise on a case study – putting theory into practice

DAY 3

Practical examples of the evaluation of training

• Case Study One – computer keyboard skills – group exercise and presentation
• Case Study Two – Telephone skills training – group exercise and presentation
• Case Study Three – creating self-empowered teams and organizational change – group exercise and presentation

DAY 4

Applying a process approach to evaluation

• What would improve training effectiveness, pedagogical v andragogical methods – training duration – incentives and the role and positioning of testing
• Management accountability for training implementation –competencies and the impact of evaluation
• Accountability of training department to guarantee and produce results
• Should all training be subjected to evaluation?

DAY 5

Applying evaluation back in the work place

• Dealing with variance and uncertainty during evaluation
• What to do with poor performers
• Presentations of back at work plans