Using the Balanced Scorecard: How to Achieve Superior Performance & Strategic Success

Using The Balance Scorecard:

How to achieve superior Performance & Strategic Success

OBJECTIVES

• Understand what the Balanced Scorecard is and the contribution it can make to implementing strategy
• Learn how to move from an initial assessment of the strategy to execution and strategic management
• Understand the role of strategic measurement and its use in managing strategy
• Develop an understanding of the key roles in the context of strategy delivery
• Design and build a Balanced Scorecard using a Case Study

WHO SHOULD ATTEND?

• Those within an organization responsible for designing, implementing or managing a Balanced Scorecard
• Senior Executives
• Financial Officers and controllers
• Process Professionals
• Strategic Planning Professionals

COURSE OUTLINE 

DAY 1

A Tool for Managing Strategic Performance

• Strategy & the Balanced Scorecard
• Introduction to the Balanced Scorecard
• Application and uses of the Balanced Scorecard
• Overview of the Balanced Scorecard creation process
• Strategy maps and Strategic Themes
• Strategic Measures and Strategic Targets

DAY 2

Developing a Balanced Scorecard

• Importance of data collection, interviews and focus groups
• Strategic documentation
• Defining strategic goals and objectives for the organisation
• Mapping the Business Strategy
• Working with the Case Study

DAY 3

Monitoring Strategic Performance

• Purpose of strategic measures and their relationship with KPIs
• Lead and lag measures
• Examples of measures for each perspective
• Developing appropriate measures using the Strategy Map
• (continuation of the case study from day 2)

DAY 4

Implementing A Balanced Scorecard

• Setting appropriate stretch targets for each objective
• The Strategic Management System and performance management
• Mapping strategic initiatives for HR
• Managing the Change
• Communication
• Developing appropriate targets using the Strategy Map and
• Measures (continuation of the case study from Day 3)

DAY 5

Pulling it all together

• Developing thoughts and ideas re Application back at base
• Creating an outline project plan
• Identifying key roles and key players
• Identifying potential pitfalls and barriers to change \
• Working with the Case Study