Working in a Multi-Cultural Environment
Working in a Multi-Cultural Environment
OBJECTIVES
- Exhibit a high degree of cultural intelligence
- Demonstrate a sharper understanding of their own culture and how it impacts their behaviourin a multicultural setting
- Understand the impact of cultural and language differences on business performance
- Interpret behaviour, attitudes and communication styles of people from different cultures
- correctly
- Characterise the key cultural characteristics of the main countries in the world and the most crucial differences among them
- Use a repertoire of behavioural skills appropriate for different intercultural situations
- Exhibit a high degree of effectiveness when working in culturally diverse groups
WHO SHOULD ATTEND?
This course is aimed at business professionals who regularly interact with colleagues from other cultures and who want to derive a better understanding of how culture impacts their roles, their business performance and their customers’ expectations.
COURSE OUTLINE
Introduction to cross-cultural communication
- The globalisation of business and people in the 21st century
- Understanding culture and cultural differences
- Key cultural values and concepts
- How culture affects behaviour
- Corporate, national and global cultures explored
Self Discovery
- What are values
- Values as drivers
- Defining your own values
- How typical are YOU?
Critical Incident Case Study 1
- Exploring differences in value drivers
- How drivers of two different cultures affect behaviour and outcomes in business
- Building bridges
- How could things be done better?
Critical Incident Case Study 2
- Exploring differences in value drivers
- How drivers of two different cultures affect behaviour and outcomes in business
- Building bridges
- How could things be done better?
Developing Cultural Intelligence
- Components of cultural intelligence
- Mindfulness
- Culturally intelligent leadership
- Working in multi-cultural teams
- Creating cultural competence
- Building positive perceptions
The Group as a ‘New Team’
- Overview of online assessments
- What does your personal profile tell you?
- What are the divergences in the whole group
- What are the possible cultural clashes?
- How can we accommodate these for better performance?
Global Teamwork Core Challenges
- What are these challenges
- Understanding impact of cultural differences
- Mastering the core challenges
Global Teamwork Critical Incidence Case Study 1
- Exploring differences in value drivers
- How drivers of different cultures affect team performance
- Building bridges
- How could things be done better?
Global Teamwork Critical Incidence Case Study 2
- Exploring differences in value drivers
- How drivers of different cultures affect team performance
- Building bridges
- How could things be done better?
Making Global Teamwork Work
- Overcoming core challenges
- Solutions to better team performance
- Setting ground rules
- Sharing & communicating best practice
Cross-cultural Communication
- Verbal language, codes and conventions
- Non-verbal communication
- Negotiating styles in the US, Europe, Latin America and Asia
- Sales pitches and presentations across cultures.
- Effective virtual communication across borders
Cultural Intelligence: Putting It All Together
- knowledge
- mindfulness,
- behavioural skills
- action plan