Advanced Supervisory Skills

Advanced Supervision Skills

OBJECTIVES

• To have a clear process for establishing, clarifying and agreeing people’s role.
• To understand the keys to better communications and ensure good practice.
• To have mastered a wide range of techniques to improve motivation
• To enhance staff performance through goal setting and performance appraisal processes.
• To improve staff ability to influence people.
• To practice how to handle grievances and counseling marginal performers.
• To be skilled in dealing with difficult situations and people as they arise.
• To understand the need for constantly prompting a culture of safety.
• To establish their own leadership tendencies and chosen and practiced an appropriate leadership style for the type of team they lead.
• To learn the practical steps involved in delegation that succeeds.
• To have a toolkit of problem solving and decision making skills which can be adapted to different situations.
• To understand the practical implications of team dynamics

WHO SHOULD ATTEND?

The technical staffs who want to improve their task management skills of planning, organizing, prioritizing, supervision and leadership skills combined with Safety Skills.

COURSE OUTLINE

Introducing the Concept of Advanced Supervision

• Sharing some basic facts/statistics and defining the concept of advanced supervision.
• Identifying the key roles/responsibilities of modern supervisors.
• Highlighting the general competencies required for advanced supervision.
• Explaining the major issues and problems encountered by employees and supervisors.
• Identifying the major challenges faced from an organizational perspective.
• Providing some valuable tips and advice on how to ensure effective supervision.

Managing People and Organizational Resources

• Managing employee performance in the workplace.
• Defining the styles in managing and leading people.
• Changing roles of supervisors and increasing their scope of work and responsibilities.
• Identifying the clear dichotomy between Leadership and management functions.
• Highlighting various leadership styles: 4 development levels.
• Sharing some tips about the key elements of successful leaders.
• Preparation of action plans, planning and implementing
• Report back and discussion
• Personal action plans, programme review and the way ahead

Problem Solving and Decision Making

• Defining the concept, types and categories of problems encountered in the workplace.
• Discussing the Osborne-Parnes creative problem solving process.
• Explaining the barriers that affect problem solving.
• Identifying the effective problem solving strategies.
• Introducing the concept of decision making and types of managerial decisions.
• Analyzing the decision making process and sharing some good reflections.

Managing Time & Stress/Improving Staff Performance

• Managing time and stress to improve efficiency.
• Improving staff performance and leveraging productivity.
• Conducting SWOT analysis.
• Setting a personal development plan.
• Mapping the course and sharing some tips and advice.
• Giving and receiving feedback.
• Sharing some tips and advice.