Certified Quality Management Professional
Certified Quality Management Professional
OBJECTIVES
By the end of the program, participants will be able to:
- Discover the importance of quality in organizations.
- Understand the impact of leadership to support quality management systems.
- Know the most used quality philosophies and tools to establish priorities within their organizations.
- Study international, national and local quality standards, models and awards (ISO, TQM, etc.).
- Obtain enough knowledge about team dynamics to lead and participate within their continual improvement teams.
WHO SHOULD ATTEND?
- Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance
COURSE OUTLINE:
Leadership/Management in Quality Management
Quality Basics and Definitions
Quality Philosophies
Quality Models, Awards and Methodologies
|
Building Teams in a Quality Management Systems
- Why Are Teams Important in Quality Management Projects?
- Barriers to Teams Achievement
The Classic Quality Tools
- From Cause-and-Effect Diagrams to Flow Charts
Management Elements and Planning Tools: (The New Tools!)
Process Improvement Tools
Contingency and Risk Planning
- Failure Mode and Effects Analysis (FMEA)
Ethics in Quality Management
- American Society for Quality Code of Ethics