Project Leadership, Management & Communications

Project Leadership, Management & Communications

INTRODUCTION

You manage the most critical operation in the organization – and now you’ve got to manage it with fewer resources.
Gain the management skills to effectively run the IT department, make good management and technical decisions and leverage your IT resources to support the business and enhance organizational profitability.

This seminar provides a step-by-step guide to successfully managing projects, people and priorities. Because operational expertise is the key to success, 80% of the seminar focuses on finance and operations – budgeting, scheduling forecasting, project management, vendor selection and software/systems testing – while 20% of the course is devoted to people skills.

COURSE OUTLINE

The Value of IT

• What your company expects of IT
• It’s value to your organization

Using Influence Strategies

• Using influence without authority
• Selling IT to the rest of the company
• Making the position powerful

The Job of the IT Manager: Leading, Managing, Doing

• Managing daily operations
• Developing and implementing the IT strategic plan and budget
• Using the IT mission as a driver
• Defining the IT customer profile

Strategic Decision Making

• Typical strategic decisions: what, when, why (lease/buy, outsourcing/contractors/in house, deploying methodologies and technology)

Managing Quality

• Defining quality… quality assurance… quality control… quality improvement
• Applying ISO, MBNQA, Six Sigma, certifications

Building the IT Management Team

• Defining, and hiring for, talent
• Motivating, delegation and performance evaluation
• Developing the staff

Measuring IT Performance: Deploying Metrics
Technology Management

• Managing networks, mainframes, inventory and licenses
• Developing new technology
• Managing the assets: security, disaster recovery

Managing Change: Proactive vs. Reactive Management
Avoiding the IT Pitfalls

• Balancing technical and managerial needs…tactical and strategic decisions
• Current and future challenges