Facilities Management Workshop

OBJECTIVES

• Understand the basic elements of facilities management
• Assess the current state of the delegates’ facilities management process
• Learn what best practices are available and best suitable for implementation in the delegates’ organization
• Recognize the need of a proper operational & maintenance control center
• Understand how to draw up a (preventive) maintenance concept, based on risk
• Develop strategies to decide when and what to contract out
• Understand the different contract types and how to apply them
• To learn how to monitor performance and results
• To understand how a benchmark study can help in improving the process
• To be able to share experience and knowledge with others

WHO SHOULD ATTEND?

The course is particularly recommended for employees who are responsible for the operation and maintenance of facilities (buildings, production facilities, utilities, power and water distribution networks, landscaping, etc.).

Further, anyone who is interested in updating themselves on the basic elements, best practices and implementation aspects of facilities management would benefit from attending this course.

COURSE OUTLINE

Day 1: An Overview of Facilities Management

• The Facilities Management process
• Facilities Management as “a business within a business"
• Facilities planning
• Facilities realization
• Facilities operations & maintenance
• Individual assessment – the current state of your facilities management process

Day 2: The Basic Elements of Facilities Management

• Strategic & annual planning
• Design, build, maintain cycle
• Operations & Services
• Work planning & control
• Maintenance & repair
• Information management

Day 3: Preventive Maintenance & Maintenance Strategy

• Understanding risk
• Risk Based Maintenance – the methodology
• Seven steps in developing an effective and risk-based maintenance strategy
• Defining maintenance tasks
• Case study
• Typical inspection & maintenance tasks for utilities

Day 4: Outsourcing and Contracting

• What to outsource and what not
• Choosing the right contractor
• How to manage this
• Contract types
• The contracting cycle
• Service level agreements

Day 5: Performance Monitoring & Benchmarking

• Continuous improvement
• Target setting as a starting point
• Monitoring performance: develop and use Key Performance Indicators
• The Facilities Management Balanced Scorecard
• Benchmarking: how to set up a benchmark study
• Wrap-up