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Eurotech Training Consultancy Recruitment Fadi Jawad

The Balanced Scorecard Achieving Performance Excellence

The Balanced Scorecard Achieving Performance Excellence

The Balanced Scorecard: Achieving Performance Excellence

 

OBJECTIVES

  • Link performance measures to strategic goals and objectives.
  • Use Key Performance Indicators KPIs for the measurement and evaluation of performance and productivity at all levels: company, department and individuals.
  • Evaluate the feasibility of using the Balanced Scorecard in their organization.
  • Design and implement the approach of Best-in-Class Benchmarking in their organization

WHO SHOULD ATTEND?

All managers and supervisors, especially those involved in improving performance and measuring results

COURSE OUTLINE

Benefits of Strategic Management and Planning

  • The Strategy Focused Organization
  • Why Implement the Balanced Scorecard
  • Strategic Planning Needs and Benefits
  • A Strategic Planning Model

SWOT Analysis

  • The Purpose of SWOT Analysis
  • SWOT in Brief

Formulation of Vision and Mission Statements

  • Definition of Vision and Mission Statements

Developing Performance Measures and Control Systems

  • Goals, Objectives and Targets
  • Developing Goal Strategies
  • Key Performance Indicators KPIs
  • Aligning KPIs to Company Strategy

Using the Balanced Scorecard as a Strategic Management System

  • Translating the Vision
  • Communicating and Linking
  • Business Planning
  • Feedback and Learning
  • Importance of the Balanced Scorecard
  • Measuring Business Strategy from Financial, Customer, Internal-Business-Process, and Learning and Growth Perspectives
  • Implementing a Balanced Scorecard Program

Benchmarking

  • Objectives and Basics
  • The Who, What and Why of Benchmarking
  • The Benchmarking Process

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